Returns & Cancellation

1. Who handles returns

Momenti is an advertising/catalog platform and does not sell products itself. Returns, cancellations and refunds are handled directly by the shop you purchased from.

Each shop may have its own return terms, within the limits of Georgian law.

2. Your statutory right

Under Georgian law, in distance selling a consumer generally has the right to withdraw from a purchase within 14 calendar days of receiving the item, without giving a reason (subject to the exceptions set by law).

This right applies to the contract between the buyer and the shop. To request a return, the consumer should contact the shop directly.

3. How to request a return

If you can't reach agreement with the shop, you may write to hello@momenti.ge — we'll try to help with communication, but Momenti is not a party to the sale and cannot issue refunds itself.

• Contact the shop through the channels shown on its page (phone, WhatsApp, social networks);
• Provide the order details and reason for return;
• Agree with the shop on the return procedure, timeframe and refund method.

4. The platform's role

• Momenti does not take payment for products and does not hold the buyer's money;
• Momenti does not deliver and does not return items;
• Momenti may restrict or remove a shop that systematically violates consumer rights.